Book Purchase & Digital Library Policy

Following successful payment verification, you will receive an order confirmation email. New customers will receive secure account activation or password-setting instructions; existing customers may use their registered login details. Each purchased e-book will be added to your personal My Library account. A valid email address is required for account notifications and access.

You may purchase one e-book, several titles or the entire available collection. All successfully purchased titles will appear together in your personal library. You may sign in again to continue reading without repurchasing the same book, subject to these terms and continued availability of the service. Your purchase provides a personal licence to read online; copyright ownership does not transfer to you.

Your account is for your personal use only. Keep your credentials confidential. Do not share passwords, permit unauthorised access, sell, lend, rent or transfer your account, use another person’s account without permission, or attempt to bypass digital reading security. Contact us promptly if your account may be compromised. We may request verification before restoring access.

Purchasing an e-book grants a personal, non-transferable licence to read through our authorised platform. It does not authorise copying, reproduction, distribution, resale or sharing. Prohibited activities include unauthorised screenshots or photographs, screen recordings, scanning, downloading, printing, extracting, republishing, uploading to other websites, messaging or social media distribution, and bypassing technical protections. Serious or repeated infringement may result in suspension or termination of account access and appropriate legal action, subject to applicable law and consumer rights.

Where credible evidence suggests misuse, we may investigate, temporarily suspend access, request account verification, issue a warning, restrict access or permanently terminate an account for an established serious or repeated breach. Enforcement will be proportionate. Customers will ordinarily have an opportunity to respond before permanent termination, unless urgent security or legal action is reasonably necessary. Termination may remove access to all purchased titles in that account but does not extinguish statutory rights or remedies.

Purchased e-books are intended to remain accessible through My Library without a fixed 30-day expiry period, while the account remains in good standing and the service operates. We will make reasonable efforts to maintain ongoing access and provide appropriate notice and legally required remedies if the service is discontinued or materially changed. This provision replaces the previous 30-day access restriction.

Printed books are produced and dispatched according to demand. Estimated delivery is approximately 8–12 weeks, subject to printing and shipping arrangements. We will communicate significant delays. Delivery estimates do not override statutory rights or legally required delivery deadlines.

Digital e-books: UK customers may have a statutory 14-day cancellation right. Where applicable, this right may be lost when digital supply begins only after the customer gives the required express consent and acknowledgement. After lawful commencement of supply and expiry of any applicable cancellation right, refunds are not ordinarily available except where digital content is faulty, not as described, inaccessible due to our failure or otherwise required by law.

Printed books: Standard printed books purchased online generally carry a statutory 14-day cancellation period starting the day after delivery, subject to applicable exceptions. Additional remedies apply for damaged, defective or incorrectly supplied goods. Contact support with your order details.

We aim to provide reliable, secure digital reading. Temporary interruptions may arise from maintenance, upgrades, connectivity issues or events beyond our reasonable control. Security controls may be introduced to prevent fraudulent access and protect publications. Nothing in this policy limits our statutory obligations for digital content or services.

We use relevant customer information, including contact details, account information and purchase records, to fulfil orders, administer accounts, protect security and provide support. Personal information is handled under applicable UK data protection law and our Privacy Policy at globalwomensupporthub.org/privacy-policy/. Use a unique password and do not disclose it to others.

For problems with confirmation emails, account activation, login, purchased books or printed orders, contact info@globalwomensupporthub.org or 07922 752763. Website: www.globalwomensupporthub.org. Public Contact Office: 9 Commonwealth House, Montreal Road, Tilbury, Essex, RM18 7QX, United Kingdom.

We may update this policy to reflect changes to our bookshop, technology or legal requirements. The policy applicable at purchase will ordinarily govern that transaction unless a change is legally required or otherwise lawfully agreed. Existing statutory rights cannot be retrospectively removed.

Every purchase helps advance our mission to support women, girls, young people, families and vulnerable communities through education, wellbeing, leadership, sustainable farming, food security and empowerment. BOOKS THAT INFORM. STORIES THAT CHALLENGE. PURCHASES THAT CREATE IMPACT.